Many users are having issues with the ASUS Smart Gesture installer. In a previous post I described how to make the touchpad work after upgrading to Windows 10. However, in some cases the installer throws this error and then makes a rollback:
Error 1722 is a kind of stop error which appears when Windows Installer failed to install the package in your system. When you click OK this error rollback the installation and then installation gets failed. No matter which software you are installing.
Apr 03, 2016 The installer fails with the “There is a problem with this Windows Installer package” error, as it can’t find a supported touchpad. Pressing Fn+F9 won’t do anything, and the touchpad is already enabled in the UEFI setup.
Sometimes it happens that when we are trying to install software or package a dialog box appears saying something about “Windows Installer Missing” like “There is a problem with this Windows Installer package”.
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There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
There is a problem with the Windows install package.etc'. I read a post her that said to run the Apple update and it worked. I have window xp pro media edition on my desktop and needed to update itunes so I would not have a problem with updating my Ipad. This simple solution worked great, I wanted to thank the person that posted it, can't find.
I will include here solutionswhich worked for other users, some ideas and the ASUS Support suggestions. In addition, I made an analysis of the root cause.
Solutions
Error Message There Is A Problem With Windows Installer Package
Execute the installer with the Run as administrator option.
Enter to the BIOS setup (help) and select “Load Optimized Preferences“, then save and exit. Mentioned in this comment, worked for ZenBook UX305FA, UX305F, UX305UA, UX303LN, UX360CA, A455LN/X455LN, X455YA, X555B, X555BP, X555LAB, X555Q, X555QA, X555QG, F556UA, N56JR, N56VZ, Q536FD, Q405UA, S410UA and ASUSPRO B9940.
Update the BIOS to the latest version. Mentioned in this comment, worked for ZenBook UX305FA, UX305, E200HA, X454LA, X455LA and X540AL. Be careful with this option, here it is explained how to do it.
Enter to the BIOS setup, go to the Advanced tab and enable Internal Pointing Device. Mentioned in this comment, worked for X540L and X556UR.
Install Intel Serial IO before installing the touchpad driver: Intel Serial IO. Mentioned in this comment and here, worked for X541NA, X441UAK, VivoBook Pro, N580GD, TUF Gaming FX504, FX504GM and GL504GM.
Update the Intel Chipset driver: Intel INF Update Driver. Worked for F205TA and N552VW.
Delete ASUS Smart Gesture with Revo Uninstaller Pro in Advanced mode. Mentioned in this comment and here.
Repair install of Windows 10 with an in-place upgrade. Download Microsoft Media Creation Tool and choose Upgrade this PC now. Check that Keep personal files and apps is selected.
If Smart Gesture installer still throws the error message, there is a workaround.
Use the driver corresponding to your touchpad vendor:
Elantech worked for: ASUS U30SD, U56E, ROG GL551JW, ROG G55VW, TP500L, N551J.
Synaptics worked for: ASUS G75VW, G75VX, K53E, N55S, UX330CAK, U36SD, U41SV, X44H, X53E.
Sentelic worked for: ASUS ROG G74SX.
These touchpad installers are from vendors which now ASUS unified on Smart Gesture. This solution worked for several users, as it was mentioned here.
In addition, if you have an ASUS Smart Gesture option with a blank icon in the Control Panel, you can remove it by deleting any Windows registry entry related to “AsTPCenter”.
Windows Installer is a core service which manages installations of everything in Windows including apps, features, and many other things. If for some reason, it breaks, you will be stuck with new installations and even upgrades of apps. In this post, we will share a list of error codes – and their solution, some pointing to our existing solution – and how to solve them.
Windows Installer not working
Run Program Install & Uninstall Troubleshooter
The first thing we would suggest is to run the Program Install and Uninstall Troubleshooter to repair issues that block program installation or removal because of corrupted registry keys. This program will fix corrupted registry keys on 64-bit operating systems, which control the update data, problems that prevent existing programs from being completely uninstalled or updated, and problems that block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel
Start the Windows Installer Service
Problem With Installer Package
In the Run prompt, type MSIExec, and then press Enter.
If you get the Windows Installer window which tells you everything about MSIExec, then it’s all good.
Itunes Error Problem With Windows Installer Package
If you get an error, you might have to start it manually.
Right-click on the taskbar, and select Task Manager. Switch to Services, and look for msiserver. Start it.
You can also run services.msc to open Windows Services and go to Windows Installer, and restart it.
This usually happens if the Windows Installer Engine is corrupted, installed incorrectly, or disabled. You will need to fix either the corruption or fix the configuration or enable it. The linked post also solves the issue where the Windows Installer service could not start, and gives the message as Error 5, Access is denied.
If the Windows Installer package faces unstable network access during the uninstallation or installation process, sometimes, the error might appear if you fail to complete the process successfully. The error message might go like “There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.”
Usually, the Windows Installer or msiexec.exe runs in the background. You can check in the Task Manager under the list of processes that are running. However, if you see it constantly running, and the installer keeps coming in front time to time, it means it is stuck. It is possible that an installation is not able to complete, and this happens as a result.
Installation Package could not be opened
If you are not able to install a software which you just downloaded from the internet, and it keeps throwing error message “Installation package could not be opened”, then its probably a security issue. Windows many a time blocks application you download from the internet as it does not trust them. You may have to unblock it or disable your antivirus to fix it.
Re-register Windows Installer service
If nothing works, the best option in our experience is to re-register the Windows Installer service. The reason why it works great because it fixes registry issues as well, and gets the basic settings ready again.
Launch the command prompt with admin privileges. Type the following commands and hit Enter after each one.
Close command prompt, save all your work and restart your computer.
Check if you are facing the Windows Installer issues.
Windows OS maintains a Windows Installer cache. Any files you install is temporarily extracted here and then installed on the PC. If you are deleting files from here manually or during installation or any other program is doing that, you will get an error.
TIP: Download this tool to quickly find & fix Windows errors automatically